I attempted to go to the ECP for Office 365 and setup a rule, but. The users receive many e-mails from this domain daily, as they should. This is happening for everyone in the organization. I have raised a ticket for this, they asked for all the headers - I've looked at them myself and can see all emails have. This is needless to say causing a huge issue as my customers are not seeing my emails etc.
We use SMTP2GO as a smart host for sending out all outgoing emails, and this has kept deliverability to a really high standard but does not seem to be working any longer. However on a certain email they keep going to the junk mail folder even though we tell it to trust the domain. I am going to double check with the person who handles the script/application that sends the email to see how they are doing it because the strange thing i see is that it says its coming from,, but when i do a message trace on the O365 admin side it shows the person who initiated the script/application. All e-mail from a certain domain is going to users' Junk Email. I am seeing an issue where all my outgoing emails from Freshdesk end up in Junk at my customers' end. When logging into the office 365 portal, you can only view 1 account at time.
Currently, have a problem with our outgoing email, it does not matter which customers domain it comes from and still happens if sent via IMAP on an email client, or using Roundcube webmail, it always ends up in the Junk side if it's sent to an Office 365 user. Office 365 Web Portal can be accessed by UConn faculty and staff at.
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